PRE-ORDERS
How do I know if an item is a pre-order?
We do pre-orders for new collections. Underneath the « add to cart » button you’ll see « This product is available for pre-order only and delivery may take up to 45 days. » If not that means it’s in stock.
When will my pre-order item ship?
45 days maximum. An email will be sent to you when it is ready. The delay might be shorter depending on the items.
What if my order has some items that are pre-order and some items available now?
We will ship items together once inventory for all items has been received.
Why should I pre-order?
Once the collection is in stock, we do not have all sizes in all colors. By pre-order you ensure you get the style in the color and size you want.
Can I cancel my pre-order?
You can cancel as long as your order is not being treated. Contact admin@evegravel.com
ORDERS
How much does shipping cost?
We offer free shipping in Canada 250$ orders and more.Under 250$, it can vary depending on where you live.
USA : 30$
Rest of the world : 60$
How fast is your shipping?
7 working days
What do I do if my package is lost?
We hope it doesn’t happen! But if your package is lost in transit please contact admin@evegravel.com.
After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen package.
Returns
Return are being treated with credit note within 14 days. No refund will be made. We review each return. We reserve the right to decline a return if the item has been washed, worn or does not have the original label.
*Slightly imperfect items are final sale. We do not accept returns for items in this collection.
*Any order placed in one of our partner stores cannot be processed by us. Please contact the store.
Exchange
We do not make immediate returns. The treatment delay is 7 to 10 working days.
The software managing our stock does not allow us to make a “simple” exchange. We’ll treat the exchange as a return. A gift card will be issued to purchase the new item.
*Slightly imperfect items are final sale. We do not accept returns for items in this collection.
*Any order placed in one of our partner stores cannot be processed by us. Please contact the store.
When will I get my gift certificate and when can I use it?
The gift certificate will be sent to you within 7 to 10 working days (after reception of your return).
There is no expiration date, so you are free to use them whenever you want, on the item of your choice (including sale items and final sale items).
Why we do not reimburse?
As a small company and operating under the principle of pre-order, we produce especially for you. It would be difficult for us to remain sustainable if we had to refund each item.
Sales
During a sale you cannot get a price adjustment if you bought the item just before that period.
As mentioned above we treat exchanges as returns. When exchanging after a sale, the gift certificate issued will be the amount of the purchase and not the amount of the regular price. The difference will be at your expense.
Why do we do sales?
Sales help our business stay sustainable by ensuring the sell-through of all our inventory.
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PRODUCTION
Where are our production facilities located?
Here in Montréal.
Only our knits are made in Peru.
Why do we produce our knitwear outside of Canada?
When we start production we look at several factors: quality, price, speed, environmental impact, and working conditions. Regarding our knitwear the best option to offer you quality knitwear at a reasonable price is not here in Canada but in a sustainable workshop in Peru. They are handmade in the respect of the human being and the animal.
How do we size?
We offer XS, S, M, L and XL. We have since FW23.24 revised our sizes L and XL to enlarge them a bit. See our size chart here.
Eve Gravel sizing starts with Eve Gravel’s size: A rather straight silhouette with small waist. Eve Gravel wears size S for tops and S for bottoms.
Our cuts are often oversized, we recommend you take your usual size. However, if you want a more fitted style, take a size below.
GARMENT CARE
Is it hard to maintain natural fabrics?
Natural materials require more care and love:) Always look at our care tips on the product page or on the label inside your garment.
Natural materials always lose a small centimetre in the wash. Always steame them to give them back their usual shape.
How to hand wash?
Fill a sink with cold water and add a tablespoon of soap. Choose a responsible wash and choose your detergent carefully. Place your garment in water and stir gently. Empty your sink and refill your sink with clean and cold water. Rinse your garment with care and press gently to remove excess water. Do not twist the garment, it may deform it. You can out it in a clean towel and press it slowly to remove the remaining water. Let it air dry by placing it on your drying rack.
Some laundry brands we recommend: The unscented company, Pure, Tru Earth, Tonic, Maison Lavande.
Eve Gravel's team is happy to help you :) contact us at admin@evegravel.com if you have more questions.